-Where is my order?
Once your order has been dispatched from our facility, you will receive an email that will contain the corresponding tracking number. Please note that it may take the shipping courier up to 48 business hours, to provide tracking updates. If you see a "not found/error" message when attempting to track your package, please allow 48 business hours for an update to be shown.
If you are not available to accept your package when a delivery attempt is made, your package will be held at your local courier’s office until you’ve requested a re-delivery.
-Can I Exchange An Item?
Of course! As long as the item that you hope to exchange is in stock, we will process an exchange for you free of charge. Please note that the item must have its corresponding hang tag attached. (Bodysuits, swimwear, lingerie are excluded)
-Do you provide return labels?
Yes, we do offer return labels. We want to make sure that your return is an easy process.
-Can I Cancel My Order?
Unfortunately, once an order has been placed and fulfilled, we are unable to cancel the order. We are very quick at processing orders, in order to make sure that you receive your package as soon as possible. Once an order has been placed, and fulfilled; we are unable to cancel it.
-Why Has My Order Been Cancelled?
Two of the most common reasons for cancellations are the following:
Our items sell out very quickly due to such a high demand, and occasionally an item that you have ordered can suddenly become unavailable. We promise that these cases are rare. If an item in your order sells out, we will contact you within 48 hours to confirm the cancelation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item.
If the billing information and shipping addresses that you’ve provided cannot be verified through our merchant, your order may be canceled. In this case, you will need to try replacing your order using an alternate payment method.
-The Tracking number for my order indicates that the package has been delivered, but I did not receive the package. Can you re-send the items?
Unfortunately, we are not responsible for missing packages. Please follow up with your corresponding courier in order to file a claim for the missing package.
-My package has been shipped to the incorrect address. Would you be able to refund the order, or re-send the items to the correct address?
If you’ve mistakenly input the incorrect address at the time that the initial order was placed, and the order has been dispatched; you will have to wait until the package is returned back to our facilities. Once the package has arrived to our facility, you will be able to choose to receive a refund of store credit, or to have the items sent to the correct address. You will be responsible for the shipping charge.
-What should I do if I receive an incorrect or defective item?
Our number one priority is ensuring that the quality of our pieces are the best on the market. If you've received an incorrect or defective item, please send us an email (customercare@thebossalliance.